Troubleshooting - Blog speicher.de / PHS memory

Troubleshooting support – problem-solving approaches

Jürgen Hartmann — Mon, 20 Mar 2023 08:42:00 +0000

Troubleshooting support: We are your contact even after the purchase

Our goal is to make upgrading your system with memory as easy as possible. We have recorded almost every system and its respective expansion options so that we can offer you the right memory immediately in our online shop. When ordering, you can rely on our compatibility guarantee for your system. We have also implemented a quality management system that prevents errors in memory and logistical processes.

After ordering, you will receive detailed and illustrated installation instructions by email so that you can install the memory without any problems - even if you have no previous experience with it. After installing the additional RAM, your system starts without any problems and recognizes the expansion immediately. This increases the total capacity of the system RAM and you can benefit from improved performance. You can finally work more smoothly and quickly - that's how it should be!

If a problem does occur despite everything and the RAM does not work after installation, there are often simple solutions that we will be happy to explain to you. We can usually solve problems within one working day without any red tape.

We present you some possible solutions

Problems starting the system after installing new memory? – The screen remains dark?

1.1 If the screen remains dark after installing new memory, this may be because the memory has not been installed correctly. Especially with DDR4 16GB / 32GB, it can often happen that even the last millimeter is crucial. If you can still see gold contacts, the memory has not been installed correctly and the boot process cannot take place. This problem often occurs even with "professionals".

1.2 Even if the memory has been installed correctly, there may still be longer waiting times during the initial boot process. The new memory addresses must be rearranged and the virtual memory on the hard disk must also be adjusted. The first restart after expanding the RAM may therefore take a little longer. We recommend waiting at least 15 minutes.

What to do if the RAM is not recognized?

1.1 The problem is invariably that the memory is not fully and correctly seated in the slot. In this case, removing the memory and reinstalling it helps.

1.2 Dust or corrosion in the memory slot's plug contacts can also prevent electrical contact between the memory slot and the memory. One solution to this would be to carefully clean the slot with dry, oil-free compressed gas or to clean it mechanically ( Caution: There must be no voltage on the memory slot!).

The system emits warning tones after installing the new memory and no longer starts

1.1 The memory may have been ordered for a different system. Often, for example, customers unknowingly order the cheaper RDIMM DDR3 modules for their desktop devices, even though these are not supported. Just because the parameters DDR3, 1600MHz and 1.35Volt match does not mean that the memory is compatible. We have an extensive list of memory for almost every device. To avoid making a wrong purchase, we strongly recommend using the exact model name to find the right memory. This will ensure that the memory is compatible and will work without problems.

1.2 Mixing technologies can also cause problems, especially in the server area. Customers often try to mix ECC and RDIMM memory modules, which can lead to warning beeps after the upgrade. Some motherboards, such as the Asus E3 PRO GAMING V5, support both ECC and UDIMM memory modules, but not both technologies at the same time. It is important to choose a technology.

1.3 If you can rule out an incorrect order and still hear warning tones, the cause will be incorrect installation of the memory. If you have installed the new memory and hear warning tones, it may be that the memory is not seated correctly in the socket. We recommend that you reinstall the memory correctly to solve the problem.

Help with questions and problems: Support with your memory upgrade

We are happy to help you with any questions or problems both before and after purchasing your memory upgrade. If you encounter any difficulties, please do not hesitate to contact us. We will certainly be able to offer you a suitable solution.

In order to help you as quickly as possible, we need the following information from you when contacting us by email or telephone:

Order number, customer or invoice number (found on the storage packaging or invoice)
Exact model name and serial number of your device (found on the type plate)
Exact error description (e.g. memories work individually, but not together with existing modules)
Information about existing memory modules
Current BIOS version
operating system (e.g. Windows 11 64 bit)

Please provide us with this information to ensure quick and efficient support.

You can reach us either by email at info@speicher.de, via our contact form or by phone via our storage hotline at +49 9721 784678.

Not enough memory in your printer?

Jürgen Hartmann — Tue, 17 Nov 2020 08:54:00 +0000

Error messages when printing documents

If your printer shows any of the following error messages, it may not be able to correctly process the print job. In most cases, the issue is due to the limited internal memory of the printer.

Common Error Messages / Issues

What does Error 21 mean: Page too complex (Error 21 / Print overrun / Page too complex)?
What does Error 20 mean: Insufficient memory (Error 20 EM overflow / insufficient memory)?
What does it mean when the job cannot be stored on the printer?
How can you prevent the printer from stopping after several copies?

Causes of these Error Messages

The core issue is that the printer has received more data than its available memory (RAM) can hold. This can quickly occur with documents containing too many macros, fonts, or complex graphics. Even seemingly small PDF files can consume several hundred megabytes of printer memory during printing.

Our Recommendation - Expand Printer Memory

If your printer can be upgraded with additional memory, expanding the printer’s RAM is often the most effective way to handle large print files or multiple pages without issues.

Upgrading printer memory is usually straightforward and can be done quickly.

In our online shop, you can find compatible memory for nearly every printer. If your printer is not listed, feel free to contact us.

Alternatives to Expanding Printer Memory

You can delete stored faxes and forms to free up memory, but naturally, you will no longer be able to use these faxes and forms.
To free up memory, you can turn the printer off and back on to delete stored fonts or macros. Here too, you should consider whether you may need the files again later.
Changing software or printer driver settings can ensure that print jobs are less complex. For example, a PostScript printer driver can lead to the creation of complex print files. If necessary, you can print the file using a PCL6 or UPD printer driver.
For issues with PDF documents, you can first update the Adobe software and printer drivers. You can also make changes through Adobe Reader settings to potentially achieve improvements:

- In the File menu under the "Printer" menu item, you can go to "Advanced" and select "Print as image".

- If you are using printers that only support UPD PS drivers, disable the "Postscript Passthrough" setting. To do this, open "Devices and Printers" on your PC, right-click on the printer (e.g., "HP Universal Printing Postscript"), then select "Printer Properties" and click on the "Device Settings" tab. Under "Installable Options," locate "Postscript Passthrough," select "Disabled", and save the setting by clicking "Apply."

Of course, it makes sense to solve the problem of insufficient memory by expanding the memory of your printer. To find memory for your printer, simply enter the model number of your printer on phs-memory.com in the search bar and press Enter. We will show you which printer memory fits your printer and the maximum RAM expansion capacity.

More Printer Memory Solves "Memory Allocation Failure" Issue

Tasneem Farzat — Tue, 17 Nov 2020 07:45:00 +0000

We have many customers experiencing insufficient internal memory with fixed memory, such as 512MB in the Kyocera Ecosys M5526. The printer stops the print job with the message "Memory allocation failure".

The solution is to upgrade the printer memory by 1GB RAM to 1.5GB, enabling the processing of print jobs.

The original Kyocera "MDDR3-1GB" printer memory is too expensive for most users, so they opt for the affordable and readily available PHS-memory printer memory. We also guarantee a 100% compatible solution, fast delivery, and a detailed installation guide so that you can increase the internal memory of the Ecosys M5526 in just a few minutes.

Turn off the device, unplug it, and open the plastic cover on the left rear side. The metal cover underneath can also be opened without tools. Then insert the memory into the designated slot (our guide includes step-by-step images for handling the memory), close the covers, and you can continue working immediately with 1.5GB RAM.

The additional memory is immediately recognized after installation and displayed in the printer data. Large files print significantly faster, especially when you set the RAM disk in the printer control to 256MB, thanks to the 1GB upgrade. Printing is much faster, and photos print instantly.

Order the affordable 1GB printer memory alternative today so you can print worry-free tomorrow.

The 1GB Printer Memory Fits the Following Kyocera Printers:

1GB memory compatible for printers for Kyocera Ecosys M2030dn

1GB memory compatible for printers for Kyocera Ecosys M2035dn

1GB memory compatible for printers for Kyocera Ecosys M2040dn

1GB memory compatible for printers for Kyocera Ecosys M2135dn

1GB memory compatible for printers for Kyocera Ecosys M2530dn

1GB memory compatible for printers for Kyocera Ecosys M2535dn

1GB memory compatible for printers for Kyocera Ecosys M2540dn

1GB memory compatible for printers for Kyocera Ecosys M2635dn

1GB memory compatible for printers for Kyocera Ecosys M2640idw

1GB memory compatible for printers for Kyocera Ecosys M2735dn

1GB memory compatible for printers for Kyocera Ecosys M2735dw

1GB memory compatible for printers for Kyocera Ecosys M3040dn

1GB memory compatible for printers for Kyocera Ecosys M3145dn

1GB memory compatible for printers for Kyocera Ecosys M3145idn

1GB memory compatible for printers for Kyocera Ecosys M3540dn

1GB memory compatible for printers for Kyocera Ecosys M3540idn

1GB memory compatible for printers for Kyocera Ecosys M3550

1GB memory compatible for printers for Kyocera Ecosys M3550idn

1GB memory compatible for printers for Kyocera Ecosys M3560

1GB memory compatible for printers for Kyocera Ecosys M3560idn

1GB memory compatible for printers for Kyocera Ecosys M3645dn

1GB memory compatible for printers for Kyocera Ecosys M3645idn

1GB memory compatible for printers for Kyocera Ecosys M3655idn

1GB memory compatible for printers for Kyocera Ecosys M3660idn

1GB memory compatible for printers for Kyocera Ecosys M3860idn

1GB memory compatible for printers for Kyocera Ecosys M3860idnf

1GB memory compatible for printers for Kyocera Ecosys M4125idn

1GB memory compatible for printers for Kyocera Ecosys M4132idn

1GB memory compatible for printers for Kyocera Ecosys M5521CDN/CDW

1GB memory compatible for printers for Kyocera Ecosys M5526CDN/CDW

1GB memory compatible for printers for Kyocera Ecosys M6026cdn

1GB memory compatible for printers for Kyocera Ecosys M6030cdn

1GB memory compatible for printers for Kyocera Ecosys M6035cidn

1GB memory compatible for printers for Kyocera Ecosys M6230cidn

1GB memory compatible for printers for Kyocera Ecosys M6235cidn

1GB memory compatible for printers for Kyocera Ecosys M6526cdn

1GB memory compatible for printers for Kyocera Ecosys M6530cdn

1GB memory compatible for printers for Kyocera Ecosys M6535cidn

1GB memory compatible for printers for Kyocera Ecosys M6630cidn

1GB memory compatible for printers for Kyocera Ecosys M6635cidn

1GB memory compatible for printers for Kyocera Ecosys M8124cidn

1GB memory compatible for printers for Kyocera Ecosys M8130cidn

1GB memory compatible for printers for Kyocera Ecosys P3045dn

1GB memory compatible for printers for Kyocera Ecosys P3050dn

1GB memory compatible for printers for Kyocera Ecosys P3055dn

1GB memory compatible for printers for Kyocera Ecosys P3060dn

1GB memory compatible for printers for Kyocera Ecosys P3145dn

1GB memory compatible for printers for Kyocera Ecosys P3150dn

1GB memory compatible for printers for Kyocera Ecosys P3155dn

1GB memory compatible for printers for Kyocera Ecosys P3260dn

1GB memory compatible for printers for Kyocera Ecosys P6005cdn

1GB memory compatible for printers for Kyocera Ecosys P6021cdn

1GB memory compatible for printers for Kyocera Ecosys P6026cdn

1GB memory compatible for printers for Kyocera Ecosys P6030cdn

1GB memory compatible for printers for Kyocera Ecosys P6035cdnkl3

1GB memory compatible for printers for Kyocera Ecosys P6130cdn

1GB memory compatible for printers for Kyocera Ecosys P6230cidn

1GB memory compatible for printers for Kyocera Ecosys P6235cdn

1GB memory compatible for printers for Kyocera Ecosys P7035cdn

1GB memory compatible for printers for Kyocera Ecosys P7040cdn

1GB memory compatible for printers for Kyocera Ecosys P7240cdn

How to test RAM with Memtest86+?

Jürgen Hartmann — Thu, 29 Oct 2020 10:02:00 +0000

Memory test with Memtest86+ - how to check your RAM memory

The following instructions show you how to use Memtest86+ to test your RAM and, if necessary, identify and replace defective memory modules yourself. To do this, proceed as follows:

1. Download Memtest86+

For security reasons, please only download the free software Memtest86+ from the following website.

www.memtest.org

Click here on the Download link (Pre-built & IOSs). In order to be able to use it later as a boot disk from a CD/DVD or USB stick, the Memtest86+ program must be installed on a bootable data storage device. Always use the latest version for your download.

To use Memtest86+ from a USB stick, click here on the corresponding download link Download - Autoinstaller for USB Key

Save and unzip the zip file into a new directory on your computer.

2. Install Memtest86+ on USB stick

Insert an empty USB stick into the computer. Start the .exe file downloaded and unpacked in Step 1.

Select your USB stick drive here. If the USB stick is not empty, the data will be deleted. Then click on the Create button to start the installation process.

If you don't have a USB stick to hand, you can also burn the unpacked files onto a CD/DVD. This should then of course be bootable.

3. Restart / boot from USB stick

Restart your computer and boot from the inserted USB stick. You can either change the boot order in the BIOS or select the USB stick as the boot drive via the boot menu of your system.

If you don't know which key combination to use to get to the boot menu when starting your system, you can try the following keys. Turn on your computer and then immediately press one of the following keys on your keyboard several times:

F2, F9, F10, F11, F12, F8, Escape, Tab and Alt

On Apple computers, you can start the boot menu when the system starts by holding down the " C " key. If the boot menu does not appear, repeat the process and try the next key.

On some systems, the BIOS may open instead of the boot menu. On some PCs, this is loaded when the computer starts by pressing the Delete, F2 or Ctrl and ESC keys. You close the BIOS by pressing the F10, ESC, or Tab and Alt keys.

When you press the F8 key, it may happen that you have missed the window for jumping to the boot menu. In this case, your system will start with the Windows Start option or the Windows "Start Manager" on Windows computers. In this case, please try again and press the F8 key every second immediately after switching on. If the computer starts again in the Windows Start option, the F8 key is not the right key for jumping to the boot menu. In this case, try a different key.

If none of the keys work, your computer is too old and cannot boot from a USB stick. In this case, burn a boot CD and change the boot order in your computer's BIOS so that the system can boot from the CD and start the software during the boot process.

Depending on the BIOS version of your system, the image may look different.

Select the USB stick as boot drive and press " Enter " to start the Memtest86+ software.

4. Memtest86+ - program screen

The Memtest86+ now begins testing your RAM. The memory modules present in the system are written to and read from.

This test should run until the computer's RAM has been completely scanned at least 2-3 times. If no errors occur after this, your RAM is error-free.

If Memtest86+ finds one or more memory errors, these are displayed in a red field. Regardless of the number of errors, the faulty RAM should be replaced as soon as possible. Please test the RAM individually if necessary to be able to determine with certainty which of the memory modules is defective.

What is a DataBit Error?

Tasneem Farzat — Wed, 21 Oct 2020 09:52:00 +0000

All computer systems work with binary numerical code. There are only two states: voltage (=1) or no voltage (=0)

All arithmetic operations are based on this. In principle, a computer system only adds 0s and 1s together.

The RAM works in the same way. It does not calculate with the values, but it must constantly save them at a very high speed, refresh them and make them available again when required.

The ideal value of maximum electrical voltage for the "1" and absolute absence of voltage for the "0" does not exist in practice. This is why there is the so-called threshold value, which ensures the distinction between "0" and "1".

With a data bit error, there is the special case that a value "1" is stored by applying a voltage above the fast value in a memory cell. When the value is read out, the voltage content is interpreted as "0" because the voltage has dropped in the meantime or the threshold was not exceeded properly when writing. As a result, the individual bit in the byte is incorrect and an incorrect value is returned by the memory. In notebook or PC systems, this error usually leads to a system crash. In server and workstation memory, the ECC function can detect and correct a simple bit error without interrupting ongoing operation.

It is therefore very important to pay attention to the quality of the RAM. The production of the entire memory as well as the 100% testing of the individual components such as the DRAMs and the memory board (PCB) is essential in order to achieve a failure rate that ideally tends towards zero. Statistically, a data bit error occurs approximately every two years due to external influences such as cosmic radiation (!), without the memory itself being faulty.